Title:  Manager, Family Navigator

Department:  Grants

Immediate Supervisor:   Vice President, Grants

Grade:  23

Exemption Status: E

BASIC JOB SUMMARY The Family Navigator Manager is a grant-supported position funded by the Military Families and Veterans Pilot Prevention (MFVPP) Program from the Texas Department of Family and Protective Services.   The Family Navigator will determine areas of high need for military case management and work with local organizations that provide parenting and parenting intervention (childfocused) services to military members, their families, and veterans.


Conduct targeted outreach initiatives and participate in events that will generate community awareness of program initiative.

  • Provide support to the Vice President of Grants in the staffing and facilitation of monthly supervisor meetings and all reporting requirements.
  • Demonstrate sensitivity, empathy regarding human service issues and project a non-judgmental attitude towards individual requiring assistance.
  • Community liaison for Bexar county school districts, Joint Base San Antonio, and United Way agencies • Work directly with United Way’s Mission United Military Navigators
  • Work directly with United Way’s other state grants and grant subcontractors to strengthen and sustain comprehensive family support systems.
  • Be trained and cleared into the DFPS PEIRS system to conduct data entry support as requested.
  • Provide follow-up services to 211 calls from Military families that request additional support
  • Other duties as assigned to insure project implementation.


  • College degree in related field.


  • A minimum of two years related work experience.
  • Military experience or experience working with military families preferred. SPECIAL SKILLS
  • Ability to work independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities
  • Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment.
  • Ability to build and maintain positive relationships that promote cooperation and collaborative work with United Way funded agencies and Bexar county community.
  • Strong written and verbal communication skills, must be able to conduct community presentations, and build new partner relations.
  • Ability to work with manage a wide variety of populations and personalities with respect, compassion and dignity.
  • Preference given to applicants with military background and/or access privileges to military installations.
  • Ability to manage time efficiently and work independently with minimum supervision
  • Flexibility in work schedule to include some evenings and weekend.

Send resumes and/or inquiries to kmccormick@unitedwaysatx.org.  Resumes will be accepted until 3/26/19